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Order and Returns Information

Change or cancel an order

If you wish to change or cancel an order contact us on 01327 857868 any time between 9am to 5pm, 7 days a week. Please have the order number and date the order was placed to hand. If your products have already been dispatched or delivered, then you will need to follow our returns procedure.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Returns procedure

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Returns can be made through either of these options:

 Returns via Royal Mail or courier collection

• Call us on 01327 857868 or email us the details including: order number, stock number, the reason for the return and whetheryou want a refund or a replacement.

• We will email you back with instructions for returning by Royal Mail or we will arrange for the courier to come to collect the product you wish to return - free of charge.

Refund policy


Delivery charges

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.